Frequently asked Questions

What is the booking procedure?

By completing the booking enquiry form on the Homepage, an automatic email will be forwarded to our reservations team who will contact you within 24 hours. You can also contact the team directly by telephone, the details of which are available on the website. Alternatively email reservations@chilworth-court.co.uk with your requests.

Will my credit card be charged at the time of booking?

Your card is not charged, it is used simply to guarantee the booking. Please see our Cancellation Policy below.

How do I pay for my apartment?

We accept payments by Cash, Credit or Debit cards and Bank Transfer. Please note that payments made by credit card attract a surcharge, see below “Credit card charges”.

For bookings for the low season we require a credit card to guarantee the reservation at the time of the booking and the full pre-payment of the rental at check in at the property.

For bookings for the high season we have a minimum stay policy and we require the payment of a one week non-refundable at the time of the booking in order to confirm the reservation. We also require full pre-payment of the balance 30 days prior the arrival, otherwise the apartment will be released.

Do you accept credit cards?

All major credit cards (American Express, Mastercard, Visa, Switch/Maestro, Union pay) are accepted.

Do you require a security deposit?

Please note that at check in we require a security deposit to cover any incidental breakages or damages that may occur during occupation. The security deposit is usually an authorization on  the guest credit card and this authorisation will be cancelled following settlement of any outstanding balance on your bill at check out and if no incidental expenses have been incurred.

An authorisation is NOT DEBITED from the cardholder’s account. The amount is held for a short period of time and is automatically cancelled. Please see charges below:

Studio – £300.00

One bedroom – £500.00

Two bedroom – £800.00

Three bedroom – £1,000.00

Cancellation Policy

Please read our Terms & Conditions

Concierge Service

A full concierge service is available.

Smoking

All our properties have a no-smoking policy in line with UK legislation. This policy covers the burning/smoking of all substances in our apartments, including incense. The property reserves the right to charge a penalty for non-compliance.